Secure Mobile Anti-Jam Reliable Tactical Terminal (SMART-T) Help Desk

The Secure, Mobile, Anti-Jam, Reliable, Tactical-Terminal (SMART-T) Helpdesk was established in response to a growing need for the use of the SMART-T around the globe and with that, a commensurate growth of help desk support to ensure the systems remained operational and online. The SMART-T Helpdesk, located on Aberdeen Proving Ground, MD, is a 24/7 facility that provides troubleshooting, tracking and repair support for all assets, operational or spared, worldwide. The SMART-T Helpdesk allows for data share amongst programs to identify mean time between failures (MTBF), repair or replacement costs, shipping, configuration management, Item Unique Identification (IUID) implementation and tracking, trend and fault analysis.